Contact Us - SBS Promo

Customer Service Hours

Monday through Friday, 8:30 a.m. to 6:00 p.m. (EST)

Non-Catalog Products

If you require promotional items that are not currently in our catalog, please contact Enza Mazzaferro to source brand compliant promotional products. You will be provided with product information, samples, pricing and lead time required to process orders. Lead time on a custom order is typically two to three weeks.

General Questions and Concerns

All questions and feedback can be directed to appropriate individual noted below.

For Catalog Orders / Inventory Inquiries / Returns

Contact: Vanessa Vallone, Customer Service Manager
Direct: 1 - (212) 686-6800 x103
Direct: 1 - (917) 438-2203

For Non-Catalog / Custom or Special Orders

Contact: Enza Mazzaferro, Account Executive, Special Orders, Account Manager
Direct: 1 - (212) 686-6800 x104
Direct: 1 - (917) 438-2206

Main Office

Standard Buying Service, LTD.
(SBS Promo)
10 West 37th Street
3rd Floor
New York, NY 10018
Telephone: (212) 686-6800
Fax: (347) 263-8525


In-Stock Non Special Order Items: Merchandise can be returned for credit within 30 days of purchase, if an alternative item is required kindly place a new order. All merchandise for return must be in new condition, with its original packaging. The cost of shipping is the responsibility of the buyer unless an error was made by us. Returns for credit will be processed and refunded to your original form of payment within 2 weeks of receipt of your return.

Special Order Items: Returns are not accepted except for defects in materials & workmanship. All problems must be reported to SBS within 10 working days of receipt of merchandise.

Sales Tax

Please note that prices do not include sales tax. If your order is being shipped within New York, applicable sales tax will be applied.


Personal information you provide on the Site will not be shared outside of SBS Promo and its controlled subsidiaries and affiliates without your permission and will never be sold to a third party.